Introduction to Social Media Management

• Contacting the Support Team
• The First Steps Using Social Media Management
• Exploring Social Media Management for the First Time
• Introduction to Brandwatch Academy
• How Does Social Media Management Partner with Social Networks?
• Introduction to Channels, Users, and Teams

Introduction to Modules

• Introduction to Publish
• Introduction to Engage
• Advertise Module Introduction
• Introduction to Listen
• Introduction to Audience
• Introduction to Measure

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Getting Logged In

• Getting Signed Up as a New User
• Logging Into Social Media Management
• Resetting Your Password
• Password Requirements
• Two-Factor Authentication (2FA)
• Single Sign-On (SSO)

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FAQ & Troubleshooting

• How Much Historical Data Will I See After I Connect a Channel?
• System Requirements
• Not Receiving Emails from Social Media Management?
• Glossary of Terms