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Social Media Management

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SOCIAL MEDIA MANAGEMENT

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  1. Social Media Management
  2. Engage

Engage

Manage your customer interactions in one inbox.

Creating Feeds & Viewing Content

  • Supported File Formats in Engage
  • Viewing Google Reviews in Engage
  • What Types of Content Can I See in Engage?
  • Viewing TikTok Content in Engage
  • Viewing Facebook Mentions in Engage
  • Creating and Managing Engage Feeds
See all 10 articles

Handling Content

  • Marking Content as Read in Bulk
  • Replying to Posts and Comments via Direct Message
  • Hiding Facebook Comments/Replies
  • Managing Spam in Engage
  • Inviting Twitter Users to Direct Message
  • WhatsApp Message Templates
See all 8 articles

Team Collaboration

  • Notes in Engage
  • Assigning and Viewing Assigned Messages
  • Labeling Conversations, Messages, and Comments
  • Profiling Your Customers in Engage
  • Merging Profiles in Engage

Additional Features & Automation

  • Facebook Recurring Notifications
  • Facebook Direct Messages Involving Bots
  • The Engage Mobile App
  • Following and Blocking Users in Engage
  • Installing a Facebook Chat Plugin to a Website
  • Exporting Engage Data
See all 10 articles

Reports

  • Team Performance Reports
  • Engage Labels Reports
  • Set Business Hours for Team Performance Reports
  • Service Targets for Team Performance Reports
  • Exporting Engage Reports

FAQ & Troubleshooting

  • FAQ: Engage
  • Response Time Policy for Facebook and Instagram Direct Messages

Consumer Intelligence

  • bcr-logo Consumer Research
  • audiences-logo Audiences
  • vizia-logo Vizia
  • reviews-logo Reviews

SOCIAL MEDIA MANAGEMENT

  • Publish Publish
  • Influence Influence
  • Advertise Advertise
  • Engage Engage
  • Measure Measure
  • Audience Audience
  • Benchmark Benchmark
  • Listen Listen

More

  • Brandwatch Academy Brandwatch Academy
  • Brandwatch Community Brandwatch Community
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