Social Media Management Pro and Premium Features

Education Team

May 23, 2025 19:58

Pro and Premium package clients get access to advanced features in SMM's modules to expand on your team's collaboration workflows, automation tools, and reporting options. For Standard clients, features available to Pro/Premium clients will be designated with a Pro label in the platform.

Note:

Please note that following package updates apply to North American clients only. If you are a North American client and would like to upgrade your package, speak with your Customer Success Manager (CSM) for details.

Please see the full list of all Pro/Premium SMM features below:

Module	Feature
Engage	Team Performance Reports Using Case Management in Engage Automation in Engage Setting Up a Salesforce Case Management Connection for Engage Setting Up a Salesforce Lead Management Connection for Engage Setting Up a ServiceNow Case Management Connection for Engage Setting Up a HubSpot Ticket Management Connection for Engage Setting Up a Microsoft Dynamics 365 Connection for Engage
Publish	Using Approval Templates in Publish Sharing Publish Content Externally
Advertise	Smart Labels
Measure	Sharing Measure Dashboards Internally Scheduling Measure Dashboards
Benchmark	Scheduling Email Reports in Benchmark

Note:

Our Pro and Premium packages offer access to all SMM features but have some differences in allotments for users, queries, and channels. For more information, please contact your Customer Success Manager (CSM).

Social Media Management

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Social Media Management Pro and Premium Features

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