Two-factor authentication (2FA) adds an extra layer of security to the login process to enhance the protection of your Social Media Management account. Please note that 2FA is required during new account setup. In this article, find out more about two-factor authentication and how to adjust your 2FA settings in Social Media Management.
In this article:
What is two-factor authentication (2FA)?
Two-factor authentication (2FA) is enhanced security feature that requires you to use an additional method of identification to access an account, such as your Social Media Management account. We require the use of two-factor authentication so your account has an additional level of security during the authentication process to protect your account and your data.
By default, when logging into Social Media Management with your account username and password, two-factor authentication is required. With two-factor authentication enabled, you will be required to open an authenticator app on your device and provide Social Media Management with the security code generated by your app.
Note:
Two-factor authentication will not be required if your organization has set up single sign-on for your organization’s users.
Changing your account's 2FA settings
You can reset your two-factor authentication via your profile details anytime you are logged into Social Media Management.
Note:
Make sure you have installed and opened your authentication app, such as Google Authenticator, on your device.
- From Social Media Management’s left-hand navigation sidebar, select the Manage profile icon > Profile details.
Note:
If you have access to both Social Media Management and Consumer Research, you will see the option to go to your profile details for either.
- Click the Security tab.
- You will see that two-factor authentication is enabled for your account. If you would like to reset your two-factor authentication, click Revoke access next to your connected device.
- When the screen refreshes, scan the provided QR code displayed in the Two-Factor Authentication menu using your authenticator app.
- Your authentication app will provide a one-time code. In Social Media Management, enter the one-time code below the displayed QR code. Click Save.
Once verified, Social Media Management will display a notification that your two-factor authentication is active.
Once you have successfully set up two-factor authentication, you will be required to provide a verification code from your authenticator app every time you log into Social Media Management.
Logging in with 2FA
There are three available login methods in Social Media Management:
- Password
- Social login (Google, Facebook, X (Twitter), or LinkedIn)
- Single sign-on (SSO)
Visit our Logging into Social Media Management article for an explanation of each authentication method. When you enroll in two-factor authentication, it will be required as an additional authentication step only when you log in using your account username and password.
Note:
Two-factor authentication will not be required if your organization has set up single sign-on as your login method.
When you have successfully entered your Social Media Management username and password, you will next be directed to a two-factor authentication screen to provide a code from your authentication app.
Open your authentication app on your device (whichever app you used to set up two-factor authentication). Enter the code the app generates and then click Continue. If the numbers are correct as per your authentication app, you will be redirected to your account.
FAQs
Can I opt out of mandatory 2FA?
Generally, opting out of 2FA is not an option due to important security considerations. However, please contact your Account Manager (AM) or Customer Success Manager (CSM) if you have operational concerns related to this feature.
Does my organization need to set up 2FA with Brandwatch if we have already have 2FA enabled on our SSO?
No, if you log in using SSO, you do not need to set up 2FA on Brandwatch platforms. We do not enforce 2FA after an SSO login, as we assume authentication security is managed by your SSO provider.
Will Admins be able to reset or manage 2FA settings for team members if access issues arise?
If you are an Social Media Management only user, this functionality isn't currently available, but we are actively exploring options to add this capability.
Will there be an option to use email-based authentication codes instead of an authenticator app?
Currently, we only support time-based one-time password (TOTP)-based authentication via authenticator apps.
Which authenticator apps are supported for 2FA?
We support all popular authenticator apps. However, we have confirmed that Google Authenticator, FreeOTP, Bitwarden, and Okta Verify work reliably with our suite.
Can multiple devices be used to generate 2FA codes?
Currently, we support only a single 2FA setup per user. However, apps like Google Authenticator or password managers like 1Password can allow users to access their 2FA codes across multiple devices through cloud syncing.
What if I’ve lost my device?
If you’ve lost your device, please contact our Support Team via email to have your two-factor authentication reset.
What if my device’s camera is broken and I can’t use a QR code?
Below the QR code you will be provided to set up two-factor authentication in Social Media Management, you will see a long code containing letters and numbers. In your authentication app, this code can be used typed in as an alternative method to establish a connection with Social Media Management.