The mark as read or unread feature in Engage allows you to better monitor your content handling when collaborating with your team. Mark as read is conveniently enabled by default when replying to or deleting content in Engage, though you can apply mark as read or unread at any time to manually manage your Engage feeds.
Marking content as read
When new content arrives, it appears in your Engage feeds according to your feed filters. The "Mark as Read" designation indicates that a piece of content has been handled and addressed by your team. There are several ways to trigger mark as read.
Replying to content
When you reply to content, the Mark comment as read checkbox is enabled by default for easy, automatic marking of your content as read as soon as you or a team member reply to the message. However, you can also choose to uncheck the mark as read checkbox to leave the content unread when you reply. This action may be useful if you are not done with actioning the item; for example, you may want to later label it or assign it to another colleague to respond to.
Directly marking content as read
In some cases, you may decide that a piece of content doesn’t require a reply. In this case, you can manually click the Mark comment as read button, which will indicate to you and your team members that the content requires no further action. The mark as read feature is available on comments, public and private conversations, mentions, fan posts, and reviews.
You also have the option to mark multiple items in a conversation as read, or mark an entire conversation as read. This will mark as read all the unread content in the conversation. If new content arrives in the conversation after it has been marked as read, it will appear as unread. Once there is no unread content remaining in the conversation, the conversation will be marked as read automatically.
When selecting multiple items such as comments in a conversation, you will see an overlay at the top of your feed indicating how many messages you have selected with the option to mark them as read in bulk.
Tip: You can bulk mark as read all Engage content before a certain date via your Channel Admin settings. Visit our article on Bulk Mark as Read to learn more.
Note: If you are using a bot on Facebook, visit our article on Facebook Direct Messages Involving Bots to learn more about how mark as read will behave.
Warning: Please note that replying to content natively will not automatically mark as read the content in Engage. Therefore, if you reply to a piece of content in your native account, you will need to mark it as read in Engage separately.
Deleting content
Deleting a comment will automatically mark it as read. If there are nested comments under the comment, they will be deleted and marked as read automatically.
Marking content as unread
It is also possible to mark comments, mentions, fan posts, reviews, and private conversations as unread if, for example, they were marked as read by mistake.
Note: The first mark as read action on a message is recorded in the Team Performance report. If something is marked as unread, the reviewed value will not decrease. Subsequent mark as read actions on the message will not be reflected in Team Performance report.