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Manage your customer interactions in one inbox.

Engage

In this article, get a first glance at Engage's main features.

Introduction to Engage

In this article, learn how to create and manage your feeds in Engage.

Creating and Managing Engage Feeds

In this article, we will review which of these content types you can add to your Engage feeds for each network.

Which Types of Incoming Content Can I See in Engage?

Templates in Engage

In this article, find out more about the available automation features in Engage and how to set them up.

Automation in Engage

Marking Content as Read in Bulk

Getting Started

In this article, learn what LinkedIn mentions you can view in Engage and how to set up a feed to monitor your LinkedIn mentions.

Viewing LinkedIn Mentions in Engage

Viewing Facebook Mentions in Engage

Find out more about the mentions and tags you can expect to see in Engage, how you can interact, and how to set up your Engage feed.

Viewing Instagram Mentions and Tags in Engage

In this article, find out how to get set up and view all available Instagram comments in Engage.

Viewing Promoted Instagram Posts in Engage

This article will help you with what to expect and how to get started using this Social Media Management feature.

Viewing Instagram Direct Messages in Engage

In this article, learn what to expect when viewing your X (Twitter) content in Engage.

Viewing X (Twitter) Content in Engage

In this article, get an overview of the requirements to enable messaging for your LinkedIn Page and set up your direct message feed in Engage.

Viewing LinkedIn Direct Messages in Engage

In this article, learn what TikTok mentions you can view in Engage and how to set up a feed to monitor your TikTok mentions.

Viewing TikTok Content in Engage

Viewing Google Reviews in Engage

This article will cover which file formats are supported to send and receive in Engage by social network.

Supported File Formats in Engage

Learn how you can interact with Threads content in Engage and how to set up a feed to monitor your mentions.

Viewing Threads Content in Engage

This article explains how Brandwatch Engage handles comments and interactions on various types of paid, promoted, and boosted social media content across different networks.

What Types of Paid and Promoted Content Should I See in Engage?

In this article, learn how you can create Consumer Research feeds in Engage from a query you’ve built in Consumer Research.

Creating Consumer Research Feeds in Engage

Creating Feeds and Viewing Content

Marking Content as Read and Unread in Engage

Using Case Management in Engage

Mentioning Users in Engage Replies

Replying to Posts and Comments via Direct Message (DM)

Hiding Comments and Replies in Engage

In this article, learn what automation options you have to manage spam and how to use filters in your feeds and Detail view to recategorize spam messages if needed.

Managing Spam in Engage

Inviting Twitter Users to Direct Message

In this article, learn more about how sentiment is calculated and how it can help your own team with brand reputation and crisis management.

Sentiment in Engage

Reposting and Quote Posting in Engage

This article explains how classifiers apply badges to incoming messages based on matching keywords, helping you organize feeds and automate actions in Engage.

Content Classification in Engage

Handling Content

In this article, learn how to share Engage and Listen feeds with other users and teams.

Feed Sharing in Engage

This article will help you to uncover the many flexible purposes of notes by walking you through the steps of creating, viewing, editing, and deleting them.

Notes in Engage

In this article, you’ll find out more about how to assign, unassign and view assignments in Engage.

Assigning and Viewing Assigned Messages in Engage

In this article, learn how to label conversations, messages, and comments in Engage.

Labeling Conversations, Messages, and Comments in Engage

Viewing Customer Profile Cards in Engage

Merging Profiles in Engage

Team Collaboration

Setting Up Feed Email Notifications in Engage

In this article, learn how to streamline and optimize your labels workflow with automated labeling.

Setting up Automated Labeling in Engage

This article helps you understand how the conversation routing works, how you can set it up, and how you can work with it in Social Media Management.

Facebook Direct Messages Involving Bots

Learn how to download and use the Engage mobile app to manage your customer interactions in Engage on the go.

The Engage Mobile App

Following and Blocking Users in Engage

In this article, we'll cover the options available for Engage exports and how to download your data.

Exporting Engage Feeds

Learn how to select items in bulk and apply bulk actions in Engage.

Bulk Actions in Engage

WhatsApp Message Templates

Troubleshooting Login Issues in the Engage Mobile App

In this article, learn how to set up keyword blocking for Engage replies and what Engage users can expect once it is set up.

Setting Up Keyword Blocking for Engage Replies

Additional Features &amp; Automation

In this article, learn what metrics are available in the Team Performance export and their definitions.

Team Performance Metrics

In this article, learn how to create and use Team Performance reports in Engage.

Team Performance Reports

Engage Labels Reports

Set Business Hours for Team Performance Reports

Service Targets for Team Performance Reports

In this article, we’ll guide you through the process of exporting your data and the different formats available.

Exporting Engage Reports

Reports

FAQ: Engage

Response Time Policy for Facebook and Instagram Direct Messages

Managing Protected Health Information (PHI) and Sensitive Data in Engage

Engage - FAQ and Troubleshooting

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