Brandwatch

Manage your customer interactions in one inbox.

Engage

In this article, get a first glance at Engage's main features.

Introduction to Engage

In this article, learn how to create and manage your feeds.

Creating and Managing Engage Feeds

In this article, we will review which of these content types you can add to your Engage feeds for each network.

Which Types of Incoming Content Can I See in Engage?

Templates in Engage

In this article, find out more about the available automation features in Engage and how to set them up.

Automation in Engage

Marking Content as Read in Bulk

Getting Started

Learn how you can interact with Threads content in Engage and how to set up a feed to monitor your mentions.

Viewing Threads Content in Engage

In this article, learn what LinkedIn mentions you can view in Engage and how to set up a feed to monitor your LinkedIn mentions.

Viewing LinkedIn Mentions in Engage

Viewing Facebook Mentions in Engage

Find out more about the mentions and tags you can expect to see in Engage, how you can interact, and how to set up your Engage feed.

Viewing Instagram Mentions and Tags in Engage

In this article, find out how to get set up and view all available Instagram comments in Engage.

Viewing Promoted Instagram Posts in Engage

This article will help you with what to expect and how to get started using this Social Media Management feature.

Viewing Instagram Direct Messages in Engage

In this article, learn what to expect when viewing your X (Twitter) content in Engage.

Viewing X (Twitter) Content in Engage

In this article, get an overview of the requirements to enable messaging for your LinkedIn Page and set up your direct message feed in Engage.

Viewing LinkedIn Direct Messages in Engage

In this article, learn what TikTok mentions you can view in Engage and how to set up a feed to monitor your TikTok mentions.

Viewing TikTok Content in Engage

Viewing Google Reviews in Engage

This article will cover which file formats are supported to send and receive in Engage by social network.

Supported File Formats in Engage

This article explains how Brandwatch Engage handles comments and interactions on various types of paid, promoted, and boosted social media content across different networks.

What Types of Paid and Promoted Content Should I See in Engage?

Creating Feeds & Viewing Content

Marking Content as Read and Unread in Engage

Using Case Management in Engage

Mentioning Users in Engage Replies

Replying to Posts and Comments via Direct Message (DM)

Hiding Comments and Replies in Engage

In this article, learn what automation options you have to manage spam and how to use filters in your feeds and Detail view to recategorize spam messages if needed.

Managing Spam in Engage

Inviting Twitter Users to Direct Message

In this article, learn more about how sentiment is calculated and how it can help your own team with brand reputation and crisis management.

Sentiment in Engage

Reposting and Quote Posting in Engage

Handling Content

In this article, learn how to share your own Engage feeds.

Feed Sharing in Engage

This article will help you to uncover the many flexible purposes of notes by walking you through the steps of creating, viewing, editing, and deleting them.

Notes in Engage

In this article, you’ll find out more about how to assign, unassign and view assignments in Engage.

Assigning and Viewing Assigned Messages

Labeling Conversations, Messages, and Comments in Engage

Viewing Customer Profile Cards in Engage

Merging Profiles in Engage

Team Collaboration

Setting Up Feed Email Notifications in Engage

In this article, learn how to streamline and optimize your labels workflow with automated labeling.

Setting up Automated Labeling in Engage

This article helps you understand how the conversation routing works, how you can set it up, and how you can work with it in Social Media Management.

Facebook Direct Messages Involving Bots

The Engage Mobile App

Following and Blocking Users in Engage

In this article, we'll cover the options available for Engage exports and how to download your data.

Exporting Engage Feeds

Bulk Actions in Engage

WhatsApp Message Templates

Troubleshooting Login Issues in Engage Mobile App

Additional Features & Automation

In this article, learn what metrics are available in the Team Performance export and their definitions.

Team Performance Metrics

Team Performance Reports

Engage Labels Reports

Set Business Hours for Team Performance Reports

Service Targets for Team Performance Reports

In this article, we’ll guide you through the process of exporting your data and the different formats available.

Exporting Engage Reports

Reports

FAQ: Engage

Response Time Policy for Facebook and Instagram Direct Messages

Learn about Engage UI and feed improvements.

Engage User Interface Updates and Feed Migration | January 2026

Managing Protected Health Information (PHI) and Sensitive Data in Engage

Engage - FAQ & Troubleshooting

___________________________________________________________

By continuing to browse this site, you agree to our <a href="https://www.brandwatch.com/legal/cookie-policy/" target="_blank" rel="nofollow noopener noreferrer">Cookie Policy</a> and <a href="https://www.brandwatch.com/legal/user-privacy-policy/" target="_blank" rel="nofollow noopener noreferrer">User Privacy Statement</a>.

Consumer Research

Publish

Academy

Vizia

Advertise

Blog

Reviews

Measure

Community

Benchmark

Events

Product Roadmap

Audience

Platform Status

Listen

Influence

Consumer Intelligence Help

Social Media Management Help

More Resources

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

Try using different keywords or checking for typos.

No tickets found

Title

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

English

url(https://downloads.intercomcdn.com/i/o/kj5m1vmi/805672/dfa73bfb876640d1639efa612afd/068882f92238e68e49c6b675c424d236.png)