In Engage, you can create feeds to view posts and comments from your owned Threads accounts. In this article, learn how you can interact with Threads content in Engage and how to set up a feed to monitor your mentions.
What Threads content can I see in Engage?
From the moment you have successfully connected your Threads channel to Social Media Management, you will be able to view the following content for your owned channels in Engage:
Your channel’s posts
Your posts’ comments and comment replies (threaded comments)
Public posts and comments where your Threads account was @ mentioned
Note: Please be aware that the following threads content is not currently available to view in Engage due to API limitations:
Direct messages (DMs)
Ghost posts
Comments from private Threads channels
Additionally, while we support posts and mentions, the following post attachments will not show in Engage:
Location tags
Polls
Longer text attachments (As long as a message contains regular text, Engage will show it, but without the attachments.)
Creating a Threads Engage feed
To get started viewing your TikTok content in Engage, you will need to create a new Engage feed. Please follow the steps below to create a new feed specifically for your Threads content.
Note: If you have any existing connected Threads channels in Social Media Management, we recommend reconnecting them before you set up your Threads feeds in Engage.
In Engage, click Create Feed in the top-right corner of your Feed overview (or, click Edit on an existing feed).
Beside On network(s), select the Threads icon.
Beside Of type(s), select the content type you would like to track (e.g. own posts or mentions).
If applicable, use the other fields to specify channels, marked as read rules, or assigned users.
Click Save Feed.
Interacting with Threads content
After you’ve set up your Threads feed, you can interact with your feed content in the following ways:
Reply
Mark comment as read/unread
Label
Create case
Change sentiment
Copy link to a message
Repost
Quote
Mark as spam in Engage
Mark as priority
Assign
Add a note
Use language detection
Exports Threads conversations in CSV format
View Threads content in Engage Label report and Team Performance reports
Note: Due to API limitations, the following actions are not currently supported for Threads content in Engage:
Like
Hide/Unhide
Delete
Media upload
Reply to reposts
View Threads content in the Measure Customer Engagement dashboard template