Engage gives you the power to view and respond to a variety of incoming content on your channel, from the comments on your posts to the direct messages in your inbox.
Note: The information in this article applies to the types of content supported in Engage feeds, which help you monitor content and engagement from your connected channels. To learn more about Listen feeds, which help you monitor mentions from your Saved Searches in Listen, please visit our article on Viewing Listen Feeds in Engage.
Types of incoming content in Engage
When creating a feed in Engage, you may select one or more of the following types of incoming content. Please note that content availability may vary by network:
Engage treats each piece of incoming content as the beginning of a new thread, or conversation. A conversation may also include the following:
Breakdown by network of supported incoming content in Engage
| X (Twitter) | YouTube | TikTok | |||||
DMs | ✓* | ✓ | ✓ | - | ✓ | ✗ | ✓* | - |
Stories | ✗ | ✓ | - | - | - | ✗ | ✗ | - |
Own posts | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | - | - |
Collab posts | - | ✓* | - | - | - | - | - | - |
Reposts | ✗ | ✗ | ✓ | - | ✗ | ✗ | - | - |
Reels | ✓ | ✓ | - | - | - | - | - | - |
Mentions | ✓* | ✓* | ✓ | ✗ | ✓* | ✓ | - | - |
Reviews | ✓ | - | - | - | - | - | - | ✓* |
Fan posts | ✓ | - | - | - | - | - | - | - |
Comments | ✓ | ✓ | ✓ | ✓ | ✓ | ✓* | - | - |
Replies | ✓ | ✓ | ✓ | ✓ | ✓ | ✓ | - | - |
Reactions | ✓ | ✓* | ✓ | ✓ | ✓ | ✓ | ✗ | - |
*Please see API limitations for more info.
API limitations to incoming content in Engage
Networks like Facebook and TikTok use Application Programming Interfaces (APIs) to make their features available to third-party platforms like ours. For now, the following features are not yet available:
Facebook API limitations to incoming content in Engage
Due to API limitations, it's not yet possible in Engage to view cross-app interactions (for example, if your Instagram channel receives a direct message from a Facebook user).
Due to API limitations, it's not yet possible in Engage to view the author details for mentions from personal Facebook accounts. Instead, the mention's author will be listed as "Unknown."
Due to API limitations, it's not yet possible in Engage to view mentions from comments on non-owned Facebook posts. However, mentions from non-owned posts themselves will be available, as well as mentions from comments on owned posts.
Instagram API limitations to incoming content in Engage
Due to API limitations, it's not yet possible in Engage to view Instagram mentions from Stories or promoted posts.
Due to API limitations, it's not yet possible in Engage to react to Instagram comments.
Instagram Collab post limitations:
When a connected channel invites another Instagram user to collaborate on their post, the post and comments will be ingested into Engage but there will be no indication that the post is a collaboration post or the Instagram users the channel is collaborating with.
When connected channels are tagged in a collaborator post, the post is ingested as a tagged mention. For these types of mentions, we don't ingest comments and it's not possible to reply.
LinkedIn API limitations to incoming content in Engage
Due to API limitations, we currently only support post mentions from LinkedIn and not comment mentions.
Due to API limitations, content from LinkedIn personal profiles is not supported in Engage.
TikTok API limitations to incoming content in Engage
Due to API limitations, it's not yet possible in Engage to send or receive TikTok DMs.
Due to API limitations, it's not yet possible in Engage to view TikTok comments' author information (username, profile picture, verification status, etc.).
WhatsApp API limitations to incoming content in Engage
Due to API limitations, it's not yet possible in Engage to view WhatsApp group chats.
Google API limitations to incoming content in Engage
Due to API limitations, it's not yet possible in Engage to view a Google review's attached images/videos.