Cision

In this article, learn how to access the Success Hub in your Brandwatch platforms, what features it offers, and how it can improve your day-to-day experience using our tools.

Accessing the Success Hub

Find quick start guides to help you get up and running.

Getting Started

In this article, get a quick tour of how to navigate the platform.

Exploring Social Media Management for the First Time

In this article, we'll go over the core Social Media Management building blocks you'll encounter in your organization: channels, users, and teams.

Introduction to Channels, Users, and Teams

In this article, learn the basic steps to connect a channel and find quick links to detailed channel connection guides by network.

Connecting Your Channels to Social Media Management

In this article, you can find out what historical data to expect for each network.

How Much Historical Data Will I See After I Connect a Channel?

In this article, find out more about Brandwatch's relationship with social networks as a third-party platform.

How Does Social Media Management Partner with Social Networks?

Social Media Management Pro and Premium Features

Learn more about the Brandwatch Community and how to join

Join the Brandwatch Community

In this article, find out more about Academy, who can access it, and what you can achieve.

Introduction to Brandwatch Academy

Introduction to Social Media Management

This article covers the preliminary steps you’ll take to join a Social Media Management organization and set up your user account.

Setting Up Your Brandwatch Account

In this article, learn how to log into the platform using each of the different login methods.

Logging Into Social Media Management

Single Sign-On (SSO) in Social Media Management

In this article, learn more about how to log in with a social account.

Setting Up Social Login

In this article, find out more about two-factor authentication and how to adjust your 2FA settings in Social Media Management.

Setting Up Two-Factor Authentication (2FA) in Social Media Management

Resetting or Changing Your Password

This article will help to solve any common issues you have if you can’t log into Social Media Management.

FAQ: Issues Logging In

Getting Logged In

In this article, get an overview of our Consumer Intelligence platform and learn what tools are available.

Overview of Consumer Intelligence

Learn about the AI features currently available in Social Media Management.

Overview of Artificial Intelligence (AI) Features in Social Media Management

Explore More Useful Features

This article addresses some common issues and questions you may encounter when setting up your two-factor authentication (2FA) for your Brandwatch account.

Two-Factor Authentication (2FA) FAQs and Troubleshooting

Find out the system requirements needed to ensure an optimal experience with the Social Media Management platform.

System Requirements

Not Receiving Emails from Social Media Management?

In this glossary, you can find descriptions of the most common technical terms used in relation to the Social Media Management platform.

Glossary of Terms

New User Resources

In this article, learn how to access the Platform Status page to check for platform issues and contact the Support team within the platform or by email.

Contacting the Support Team in Social Media Management

In this article, we will review how your own paid Facebook and Instagram content may be indexed in Social Media Management.

Viewing Promoted Facebook and Instagram Posts in Social Media Management

Learn about LinkedIn, Threads, or TikTok account limitations that may impact your Brandwatch suite depending on your suite setup.

LinkedIn, Threads, and TikTok Account Limitations for Brandwatch Suite Customers

Our Brandwatch help center articles are available in English language only by default. In this article, learn how to translate our help center articles into other languages using free browser…

Viewing Help Center Articles in Other Languages Using Browser Translation Tools

Creating a HAR (HTTP Archive) File

Learn how to clear your web browser's cache and cookies to assist in resolving issues you may be experiencing in the platform.

Clearing Your Web Browser's Cache and Cookies

Getting Started - FAQ and Troubleshooting

___________________________________________________________

By continuing to browse this site, you agree to our <a href="https://www.brandwatch.com/legal/cookie-policy/" target="_blank" rel="nofollow noopener noreferrer">Cookie Policy</a> and <a href="https://www.brandwatch.com/legal/user-privacy-policy/" target="_blank" rel="nofollow noopener noreferrer">User Privacy Statement</a>.

Consumer Research

Publish

Academy

Vizia

Advertise

Blog

Reviews

Measure

Community

Benchmark

Events

Engage

Product Roadmap

Audience

Platform Status

Listen

Influence

Consumer Intelligence Help

Social Media Management Help

More Resources

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.