Create a WhatsApp Business portfolio and account.

Create a WhatsApp phone number linked to the Business account or portfolio to verify your account.

In Social Media Management's left-hand navigation sidebar, click the Manage settings (gear) icon in the bottom left and select Channel admin.
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Click Connect Channel in the top right.
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Select WhatsApp and click Continue.
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You can either connect your own WhatsApp account, or invite another user without Brandwatch access to connect their channel. To proceed with connecting your own WhatsApp account, click Connect to WhatsApp.
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When the login popup appears, provide your Facebook (Meta) account authentication credentials.
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After authentication, click Continue.
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The following step will prompt you to select an existing Business portfolio with a WhatsApp Business account, or create a new one. If creating a new Business account, provide the information Meta requires to create your Business portfolio and account.
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​Note: While it is not required to have a verified Meta business to connect WhatsApp channels to Brandwatch, we recommend going through the verification process to reduce the risk of channel interruptions. Please see Meta’s documentation on how to complete the verification process.

Once you select your Business account, you will need to request a new WhatsApp phone number from Meta or verify an existing one.
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​Tip: You can also onboard a WhatsApp phone number that you are currently using in the WhatsApp Business mobile app. Please visit the section below for steps to onboard a phone number from the WhatsApp Business mobile app.
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When creating a new phone number, selecting Use display name will generate a virtual +1-555-* phone number as your phone number. Meta will need to verify your business and the process can take up to five business days.
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Select Add a new number to create and verify a new WhatsApp phone number. You will need access to the device and you can choose to receive a text message or phone call to verify the number.
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Lastly, you can choose to connect an existing WhatsApp phone number. Depending on whether or not you have connected the number to Brandwatch previously, you may need to verify the number again. You can verify the number by receiving a text message or phone call.
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After adding your phone number, review the permissions you’ll be granting to Brandwatch and click Confirm to continue.
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You will be redirected back to Social Media Management to finalize the connection. Select the desired WhatsApp phone number and continue.
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Depending on if you connected your phone number to Brandwatch previously, you may need to create or verify your 6-digit two-step verification pin for your WhatsApp phone number. This pin number is created and managed by you in your Meta Business portfolio settings. Please see our FAQ below for steps on accessing your pin number in your Meta portfolio.
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In the final step, select your team access for the channel.

After authenticating your WhatsApp account in Social Media Management channel connection flow, click Continue.
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When you are prompted to select a Business account to use, select Connect a WhatsApp Business app.
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Input your phone number.
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The WhatsApp Business mobile app where you use the phone number will show you a confirmation message. Click Connect > Connect to the Business Platform.
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​Tip: You will have the option to share 6 months of chat history. If you do so, we will sync data so you can continue ongoing conversations in Engage. New messages will show up in Engage even if you don’t share the history.
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Enter the verification code from the connection flow in Social Media Management into your mobile app.
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​Tip: Alternatively, click Use a QR code instead to scan a QR code.
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Once complete, complete the process in Social Media Management by selecting your desired WhatsApp phone number to use and entering in your 6-digit pin if needed.
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