If you’re both a Social Media Management (SMM) and Brandwatch Consumer Research (BCR) user, Consumer Research feeds in Engage allow you to keep an eye on your Consumer Research queries in real-time from Engage, alongside all your other feed monitoring. In Engage, you can create feeds to view the most recent mentions for your queries and apply the same filters that are available from Consumer Research.

In your Feed overview menu in Engage, click on Create Feed in the top right > Create Consumer Research Feed.

In the Feed settings and filters menu, click Select a query to choose the Consumer Research query you want to see results for in your feed.

After selecting the query, you can apply filters from Consumer Research like Category, Tag, and Content Source to further narrow the results. Each filter is available as multiple select, Boolean, min/max values, and include/exclude.

Select the filter from the Add filter dropdown (or use search), fill it the details, and add additional filters as desired.

Give your feed a name, change the sorting as needed, and pin the feed to your Engage sidebar if desired to keep the feed easily accessible in Engage’s left-hand navigation.

Once you have saved the feed, it will appear in your list of feeds via the left-hand navigation sidebar.

In the feed, you will see a preview of the mention with a title (if applicable). By clicking on a mention, you will open the Detail view where you can read the mention in full. You can also navigate to the native view of the mention on its associated platform.

You can share your Consumer Research feeds with internal users like you would other Engage feeds. For details, please visit our article on Feed Sharing in Engage.