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Clearing Your Web Browser's Cache and Cookies

Learn how to clear your web browser's cache and cookies to assist in resolving issues you may be experiencing in the platform.

Clearing your web browser's cache, cookies, and history periodically will often prevent or resolve performance problems with the platform. Please be aware that this process, while beneficial to overall performance, may remove some or all of the following data:

  • Saved passwords

  • Address bar predictions

  • Shopping cart contents

We therefore recommend that you record any of this data that you need before starting the process.
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Please follow the instructions below, according to your preferred operating system.


Chrome

  • In the browser bar, enter:

    chrome://settings/clearBrowserData

  • At the top of the Clear browsing data window, click Advanced.

  • Select the following:

    • Cookies and other site data

    • Cached images and files

    From the Time range" drop-down menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select All time.

  • Click Delete data.

  • Exit/quit all browser windows and re-open the browser.
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    Visit Chrome's help center for the latest instructions on .clearing your browser cache and cookies


Safari 8 (and later)

  • From the Safari menu, select Clear History or Clear History and Website Data

  • Select the desired time range, and then click Clear History.

  • Go to Safari > Quit Safari or press Command-Q to exit the browser completely.

Visit Safari's help center for the latest instructions on .clearing your browser cache and cookies


Firefox

  • From the History menu, select Clear Recent History (If the menu bar is hidden, press Alt to make it visible).

  • From the Time range to clear drop-down menu, select the desired range; to clear your entire cache, select Everything.

  • Next to Details, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select All items.

  • Click Clear Now.

  • Exit/quit all browser windows and re-open the browser.

Visit Firefox's help center for the latest instructions on .clearing your browser cache and cookies


Microsoft Edge

  • In the top right, click the Hub icon (star with three horizontal lines).

  • Click History (clock icon), and then select Clear all history.

  • Select Browsing history > Cookies and saved website data > Cached data and files, then click Clear.

  • After the "All Clear!" message appears, exit/quit all browser windows and re-open the browser.

Visit Edge's help center for the latest instructions on .clearing your browser cache and cookies

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