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In this article, learn how to access the Success Hub in your Brandwatch platforms, what features it offers, and how it can improve your day-to-day experience using our tools.

Accessing the Success Hub

Find quick start guides to help you get up and running.

Getting Started

In this article, learn the basic steps to connect a channel and find quick links to detailed channel connection guides by network.

Connecting Your Channels to Social Media Management

In this article, we'll go over the core Social Media Management building blocks you'll encounter in your organization: channels, users, and teams.

Introduction to Channels, Users, and Teams

In this article, find out more about Academy, who can access it, and what you can achieve.

Introduction to Brandwatch Academy

In this article, you can find out what historical data to expect for each network.

How Much Historical Data Will I See After I Connect a Channel?

In this article, find out more about Brandwatch's relationship with social networks as a third-party platform.

How Does Social Media Management Partner with Social Networks?

Social Media Management Pro and Premium Features

In this article, get a quick tour of how to navigate the platform.

Exploring Social Media Management for the First Time

Learn more about the Brandwatch Community and how to join

Join the Brandwatch Community

Introduction to Social Media Management

This article will help to solve any common issues you have if you can’t log into Social Media Management.

FAQ: Issues Logging In

This article covers the preliminary steps you’ll take to join a Social Media Management organization and set up your user account.

Setting Up Your Brandwatch Account

Single Sign-On (SSO) in Social Media Management

In this article, find out more about two-factor authentication and how to adjust your 2FA settings in Social Media Management.

Setting Up Two-Factor Authentication (2FA) in Social Media Management

In this article, learn how to log into the platform using each of the different login methods.

Logging Into Social Media Management

Resetting or Changing Your Password

In this article, learn more about how to log in with a social account.

Setting Up Social Login

Getting Logged In

In this article, get an overview of our Consumer Intelligence platform and learn what tools are available.

Overview of Consumer Intelligence

Learn about the AI features currently available in Social Media Management.

Overview of Artificial Intelligence (AI) Features in Social Media Management

Explore More Useful Features

This article addresses some common issues and questions you may encounter when setting up your two-factor authentication (2FA) for your Brandwatch account.

Two-Factor Authentication (2FA) FAQs and Troubleshooting

Find out the system requirements needed to ensure an optimal experience with the Social Media Management platform.

System Requirements

Not Receiving Emails from Social Media Management?

In this glossary, you can find descriptions of the most common technical terms used in relation to the Social Media Management platform.

Glossary of Terms

New User Resources

In this article, learn how to access the Platform Status page to check for platform issues and contact the Support team within the platform or by email.

Contacting the Support Team in Social Media Management

In this article, we will review how your own paid Facebook and Instagram content may be indexed in Social Media Management.

Viewing Promoted Facebook and Instagram Posts in Social Media Management

Learn about LinkedIn, Threads, or TikTok account limitations that may impact your Brandwatch suite depending on your suite setup.

LinkedIn, Threads, and TikTok Account Limitations for Brandwatch Suite Customers

Our Brandwatch help center articles are available in English language only by default. In this article, learn how to translate our help center articles into other languages using free browser…

Viewing Help Center Articles in Other Languages Using Browser Translation Tools

Learn how to clear your web browser's cache and cookies to assist in resolving issues you may be experiencing in the platform.

Clearing Your Web Browser's Cache and Cookies

Getting Started - FAQ and Troubleshooting

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

Connect your stack

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