Keep an eye on your Listen/Social Listening searches in real-time and contribute to the conversation. In Engage, you can create feeds to view the most recent mentions for each of your Saved Searches in Listen/Social Listening .
Setting up Listen/Social Listening feeds in Engage
To get started viewing your Listen/Social Listening feeds in Engage, please follow the steps below:
In Engage, from the top right, click Add Feed.
Select the tab, Listen/Social Listening feed.
From the Saved Search dropdown, select the Listen/Social Listening search you would like to include in your feed. You can only choose one Saved Search for each feed.
Click Save Feed.
Your Listen/Social Listening feed will now appear in your list of feeds along with the Listen/Social Listening logo and name of your Saved Search at the top of the feed. By clicking on any Listen/Social Listening mention in Engage, you can see an overview of the mention metadata, such as the author, publishing date/time, the text, and media.
Interacting with X (Twitter) mentions in Engage
By clicking on any X (Twitter) mentions from your Engage feed, you can see an overview of the mention metadata, such as the author, publishing date/time, the text, and media.
Like other X (Twitter) conversations in Engage, you can interact with your mentions in the following ways:
Click the timestamp (from the top right) to view mentions natively in a new tab.
Like, reply, repost (retweet), or quote post (quote tweet).
Invite to a private conversation.
When you interact with X (Twitter) mentions you can choose from any of your currently connected X (Twitter) Channels. Using the Select Channels dropdown, search and select which Channel you’d like to act with before confirming.
If you send a reply or a quote post, any subsequent replies from the author will appear along with your other conversations in any Engage feeds which include your chosen Channel’s conversations.
Note: It's not possible to assign or apply labels to mentions from Listen/Social Listening feeds in Engage.
FAQs
Which users can set up Listen/Social Listening feeds in Engage?
Any user can create a feed in Engage for any existing Saved Searches.
Will my Listen/Social Listening feeds show up in the Engage Mobile App?
Yes – your Listen/Social Listening feed will appear in the Engage Mobile App along with all other existing Engage feeds.
Will I see profile cards for the mention authors?
No — profile cards are not available for mentions gathered via Listen/Social Listening. As a result, any authors indexed by Listen/Social Listening will not be visible in the Audience module.