We’ve added support for the 3:4 media aspect ratio for Instagram in Publish, giving you more flexibility when creating and scheduling content. The media editor now includes a 3:4 Instagram template, making it easier to crop and format your content directly within Publish.

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We’ve introduced team-based integrations, giving you more flexibility when connecting your Social Media Management (SMM) to case management tools like Salesforce and Zendesk. Admins can now choose exactly which teams are connected to each case management tool. Connect:

In addition, team-based setup is now supported in Automated Case Creation, allowing you to tailor rule creation by team.

✔️ This update makes it easier to manage multiple teams and workflows by allowing more granular control over how integrations are set up and used. Teams only see and use what’s relevant to them, work independently without overlap and Admins can keep setups organized as teams grow and change.