When logging into the Engage app, you may occasionally encounter an Internal Server Error page. This issue is commonly caused by invalid or expired authentication cookies stored by your device's default browser.
There are two ways to resolve this issue:
Clear your browser cookies and cache
Log out of the web application
Clear your browser cookies and cache
Clearing your browser data removes stored cookies and cached information that may prevent the Engage app from authenticating correctly. The steps vary depending on your operating system.
iOS (Safari)
Open Settings.
Scroll down in Apps and tap Safari.
Tap Clear History and Website Data.
Confirm the action by tapping Clear History again.
Close the Engage app completely, then relaunch it and attempt to log in.
For additional guidance, see Apple’s official instructions on Delete your Safari history, cache, and cookies on iphone.
Android (Chrome)
Open Settings.
Go to Apps (or Applications) and tap Chrome.
Tap Storage.
Tap Clear data and then Clear cache to clear temporary files.
Close the Engage app completely, then relaunch it and attempt to log in.
Log out of the Social Media Management web application
Logging out of the Social Media Management web platform from your mobile browser forces a new authentication cycle, which will reset your stored authentication cookies and allow you to log in using the Engage app.
Close the Engage app completely. Refer to instructions from Apple on Closing apps on iphone for assistance.
Open your default browser (Safari or Chrome).
Open the Social Media Management web application.
Log into the web application.
Log out immediately after signing in.
Close the browser, then reopen the Engage app and attempt to log in again.