The Notifications Center in Social Media Management helps you keep track of your system notifications, such as when a channel disconnects, and Engage notifications, such as when you or your team members are assigned a message in Engage.
Note: At this time, the Notifications Center only supports system notifications and notifications for Engage, Publish, Advertise, and Measure. You will continue to receive notifications from all other tools in Social Media Management via email.
Navigating to the Notifications Center
To access the Notifications center, click on the Notifications (bell) icon in the left-hand navigation sidebar of Social Media Management.
Tip: You will see a red dot on the Notifications icon if you have any new notifications. New notifications will be visible in the Notifications Center for 30 days.
Filtering your notifications
The Notifications Center offers several filters for you to organize your notifications. In the left-hand sidebar of the Notifications Center, you can:
Filter notifications by their status (All, Read, or Unread)
Filter by System, Advertise, Engage, Measure, or Publish notifications
Filter notifications by Me or my teams or Only me
In the top right of the Notifications Center, you can also use the drop-down to filter your notifications by Newest first or Oldest first.
Types of notifications
At this time, users will receive notifications from the following actions:
System: When one of your channels disconnects
Advertise: When your ad was not approved by a network or when your ad cannot be stopped
Engage: When you are assigned a message in Engage
Measure: When someone shares a dashboard with you, when a channel from a shared dashboard is disconnected or you lost access to it, when a dashboard that has been shared with you is updated, when a dashboard is no longer shared with your team, when a dashboard is scheduled and sent to your inbox
Publish: When your approval is requested for a post and when you are mentioned in a note
Channel disconnection notifications
Similar to your Home dashboard of Social Media Management, you will see a notification bar at the top of your Notifications Center if any of your channels have disconnected. Click Reconnect to be taken to your Channel admin settings to reconnect your channels.
Marking notifications as read/unread
Click the checkboxes next to individual notifications to select them (or, use the top checkbox to select all notifications), then click to Mark as read. You can find any notifications you mark as read under the Read filter in the left-hand sidebar.
Tip: You can manage which channels you’d like to receive Engage notifications from via your Profile settings in Social Media Management. Visit our article on Enabling Engage Notifications to learn more.
Setting your notification preferences
Notification preferences allow you to set your preferences for what types of SMM notifications you would like to receive.
To change your preferences, click Notification preference in the top-right corner of the Notifications Center.
The Preferences menu will allow you to enable or disable different kinds of notifications for SMM. You can set your preferences for your platform notifications and product-specific notifications.
Use the Page sections left-hand side menu to set notification preferences for notifications sent by the platform or by specific products.
For the entire platform, or each product, you can enable or disable different notification types for email, in-app, SMS (text message), or mobile push notifications. (Please note that all notification types may not be available for the entire platform and certain products). Checking or unchecking an entire column of notifications will enable or disable that notification type respectively.
Use the checkboxes to check or uncheck your notification types to your preference, then click Save to finalize your selections.
Tip: Whenever you receive an SMM-generated email, you can access your notification preferences quickly by following the Notification preferences link at the bottom of the email, or unsubscribe from any unwanted emails using the Unsubscribe link.
If you choose to unsubscribe, you will see the following confirmation when you opt out.