FAQ: Team Management

Who can create teams?

Only Administrators create teams. See our Managing Teams article to learn more.

Can I be part of more than one team?

Yes, users can belong to multiple teams.

Can administrators be part of multiple teams?

Administrators have a complete overview of the whole organization, also having access to each individual team settings. Admins can switch their view to that of a single team. Please see our Team View article to learn more.

Can I have a channel in multiple teams?

Yes, you can add a channel to multiple teams when connecting the channel. At any time, you can also visit a team in Settings > Teams to add a channel from another team as described in our Managing Channels article.

Can I have different user roles for different channels?

Yes, you can be either a Moderator, Content Creator, or Editor on different channels.

What is a team leader?

A Team Leader is an add-on role that you can apply to your organization's users so they can manage the individual teams. Learn more in our User Roles article. 

Can I have more than one team leader in a team?

Yes, there can be multiple team leaders per team.

What happens if no team leader is assigned to the team?

If there is no team leader assigned to a team, an administrator will be the only one managing the users, channels, listening queries, and templates. Approval requests for new content will be send to the editors or, if no editors are on the team, to the administrators.

Who can modify team roles?

Administrators and team leaders can change team settings and user roles. Learn more in our Managing Teams article.

What if I delete a team?

Teams can be deleted, however their users will become unassigned and will need to be assigned to another team. If users remain unassigned, they won't be able to log into Social Media Management anymore.

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