The audit log keeps track of user activity within the Social Media Management platform. Administrators can view the actions of all users in their organization, such as a user's platform activity or login data. Non-admin users will see the actions they have taken themselves within the platform, such as actions in each of Social Media Management's modules. The audit log allows you to filter by users, teams, channels, or events, within your teams or organization.

Accessing the audit log

To view your organization's audit log, click the Manage settings (gear icon) in the lower-left corner of Social Media Management, then select Organization admin.

From the Settings menu, select Audit Log in the left-hand sidebar.

Filtering the audit log

The filtering options in the audit log allow you to narrow down which users, teams, or channels you would like to view. You can select additional entities in your filter as well. For example, a specific user's actions within a team, channel, or campaign.

In addition, all post actions performed in Publish, such as creating a draft or scheduled post, are available in the Audit Log:

Publishing created

A publishing has been created

Publishing updated

An existing publishing has been updated

Publishing deleted

An existing publishing has been deleted

Publishing copied

An existing publishing has been copied

Publishing scheduled

An existing publishing has been scheduled

Publishing unscheduled

An existing publishing has been unscheduled

Publishing submitted for approval

An existing publishing has been submitted for approval

Publishing submitted

An existing publishing has been submitted to be published to the native network

Publishing manually resolved

An existing publishing has been manually resolved to match a publication

Publication archived

An existing publication has been archived

Publication copied

An existing publication has been copied

Publication deleted

An existing publication has been deleted

Additionally, all actions pertaining to Campaigns in Publish are logged:

• When a campaign is created, edited or deleted.
• When stock items are added or removed.
• When labels are added or removed.
• When teams are added or removed.
• When reminders are added or removed.

Also, all actions pertaining to stock items in the Content Pool are logged:

• When a stock item is created.
• When a stock item is updated.
• When a stock item is copied.
• When a stock item is archived.

Viewing event details

You can view each event's details by clicking directly on the activity, or on the context menu (three dots) to the right of the activity. The Event details pop-up screen will give you a breakdown of the activity. It includes important information such as the exact date and time, team, Organization ID, etc. This information can be highly useful in the event that you need to communicate possible issues to the Social Media Management Support team.