How Much Historical Data Will I See After I Connect a Channel?

When you connect a channel to Social Media Management, we will automatically import a select amount of data from the past. The amount and the type of data you receive depends on the network, the type of content, and the module in Social Media Management. In this article, you can find out what data to expect for each network.


Where Will I Expect to See Historical Data in Social Media Management?

Following the connection of your Channel to Social Media Management, you may find posts indexed on your Publish calendar, conversations indexed in Engage, profile cards for your customers in Audience, and metrics for your Channels and content in Measure.

The data should populate within 30 minutes of the Channel being connected. Please see the guides below for more information on what to expect for each network.

Tip:

Waiting more than 30 minutes? If you have connected a large number of Channels in a short space of time, you may notice a slight delay. Please reach out to our Support team if you still can’t view the correct historical data after 24 hours.


Historical Data for Facebook Channels

Once you have connected a new Facebook Channel, the following data will populate in Social Media Management:

Publish
All posts from the last 15 days will be indexed.
Engage
All posts and DMs from the last 15 days will be indexed along with all comments.
Audience
Audience profiles will be created for all customers visible in Engage through recently indexed conversations.
Measure (Channel Metrics)
All Channel metrics for the last 365 days will be available.
Measure (Content Metrics)
Posts from the last 15 days will be indexed along with all applicable metrics.

Note:

To protect the privacy of its users, Facebook has implemented an API restriction which causes demographics metrics, such as age, gender, and location, to be unavailable only if your page has less than 100 fans.


Historical Data for Instagram Channels

Once you have connected a new Instagram Channel to Social Media Management, we will index the following data:

Publish
All posts from the last 14 days will be indexed.
Engage

All posts from the last 14 days, along with all comments will be indexed.

DM conversations from the previous 2 weeks will be indexed along with up to 50 messages per conversation.

Audience
Audience profiles will be created for all customers visible in Engage through recently indexed conversations.
Measure (Channel Metrics)

All Channel metrics for the last 365 days will be available except for:

  • Fans
  • Net new fans
  • Fans by country
  • Fans by age and gender
  • Fans online by hour (available only for the past 30 days)
Measure (Content Metrics)
Posts from the last two weeks will be indexed along with all applicable metrics. Stories from the past will not be indexed.

Tip:

Not set up to view Instagram DMs in Engage yet? Please visit our Help Center guide here for more information on how to get started.

Note:

IGTV posts will not be indexed in Publish, though they will be visible in Measure and Engage. IGTV insights will be available only if the video was shared as a post. In addition, Instagram stories which were created natively on Instagram will not be indexed in Publish.


Historical Data for Twitter Channels

Once you have connected a new Twitter Channel, the following data will populate in Social Media Management:

Publish
All Tweets, Retweets, Quoted Tweets, and Mentions from the last 30 days will be indexed.
Engage
All Tweets, Tweet Replies, Retweets, Quoted Tweets, Mentions, and DMs from the last 30 days will be indexed.
Audience
Audience profiles will be created for all customers visible in Engage on recently indexed conversations.
Measure (Channel Metrics)
Channel metrics will only be available going forward in time.
Measure (Content Metrics)
All Tweets from the last 30 days will be indexed in Measure, though content metrics will only be available for Tweets created after the Channel connection.

Historical Data for YouTube Channels

Once you have connected a new YouTube Channel, the following data will populate in Social Media Management:

Publish
Videos from the last 365 days will be indexed.
Engage
Videos from the last 365 days will be indexed along with comments from the last 14 days and a maximum of 500 comment replies from the last 14 days. 

Note:

Due to API restrictions, YouTube is not currently supported in Audience or Measure.


Historical Data for LinkedIn Channels

Once you have connected a new LinkedIn Channel, the following data will populate in Social Media Management:

Publish
All posts from the last 2 years will be indexed.
Engage
All posts from the last 2 years will be indexed along with all comments.
Audience
Audience profiles will be created for all customers visible in Engage through recently indexed conversations.
Measure (Channel Metrics)

All available Channel metrics from the last 365 days will be available except for:

  • Fans
  • Net new fans
Measure (Content Metrics)
Posts from the last 30 days will be indexed along with all available metrics.

Historical Data for TikTok Channels

Once you have connected a new TikTok Channel, the following data will populate in Social Media Management:

Publish
All posts from the last 365 days will be indexed.
Engage
All posts from the last 365 days will be indexed.
Audience
TikTok Audience profiles are not yet supported.
Measure (Channel Metrics)

All available Channel metrics from the last 60 days will be available except for:

  • Fans
  • Fans by gender
  • Fans by country
Measure (Content Metrics)
Posts from the last year will be indexed along with all available metrics.

Historical Data for WhatsApp Channels

Currently, historical data for recently connected WhatsApp Channels is not supported. You will be able to view WhatsApp conversations in Engage and WhatsApp profiles in Audience going forward in time.


Historical Data for Google Channels

Once you have connected a new Google Channel, the following data will populate in Social Media Management:

Engage
Google Reviews data from the last year will be indexed.

How Long is My Data Stored For?

Indexed data is stored in Social Media Management indefinitely unless deleted or requested to be deleted (with the exception of Measure, for which indexed data is stored for two years and three months).


What Happens if My Channel was Disconnected?

From the moment a Channel is disconnected, we will stop indexing new data including content, conversations, audience profiles, and page metrics. Find out more about why your Channel may have disconnected here.

Once you have reconnected a disconnected channel, Social Media Management will automatically begin to replace the missing data in Publish, Engage, Audience, and Measure.

Please bear in mind that the amount of data indexed to cover the disconnected period will be limited to the historical data guides shown above in this article. This means, for example, that if a Facebook Channel becomes disconnected for more than 15 days, Social Media Management will still only index posts from the last 15 days upon reconnection.

Note:

When a disconnected LinkedIn Channel is reconnected, it’s only possible to repopulate data from the last 30 days, rather than the 2 years mentioned in the LinkedIn guide above.


What Happens if My Channel was Deleted?

From the moment a Channel is deleted, it will no longer be visible in Social Media Management along with all relevant data.

If you decide to connect the Channel to Social Media Management again within 24 hours, the data we had indexed during your previous connection will repopulate in Publish, Engage, and Audience. We will also index new data to cover the period your Channel was deleted. The new data will be limited to the historical data guides shown above in this article.

If you connect the Channel to Social Media Management again after 24 hours, the data we had indexed during your previous connection will not repopulate. The Channel will be considered a new Channel and we will index limited historical data as shown in the guides above.

Note:

Deleting a Channel will cause all data to be removed from Measure immediately. Whether or not 24 hours has passed before connecting your channel again, it will be considered a new Channel in Measure. Your available historical data in Measure will be limited to the historical data guides shown above.


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