We’re pleased to confirm that, after working closely with Meta, the restriction applied to our Meta Business Portfolio on November 13, 2025 has been lifted. Data collection has resumed, and services are returning to normal. To restore full functionality, some user actions are required.   

Next steps for you

• Re-authenticate your owned Facebook and Instagram accounts:  
  • For Brandwatch Social Media Management (SMM), please follow the step-by-step instructions in the article on tracking content sources in Listen.
• Instagram hashtags:  
  • All previously tracked hashtags will resume automatically once the Instagram account used to track a hashtag is re-authenticated. 
  • Please note: Backfill is not possible.

What's already working

• Facebook Non-owned/Public data: Fully functional. These were not impacted.
• Instagram Non-owned data: Will begin collecting again once owned Instagram accounts are re-authenticated.
• Instagram Public Data: Fully restored and automatically catching up. 

Stay updated

Our support team is continuously updating our status page when new information becomes available. Please subscribe to updates directly in the status page.

Some delays may occur after re-authentication as the system finishes processing recent data. We appreciate your patience while we work on restoring the data. If you have any questions, your CSM/AM will be happy to help you.