With the Team Performance API, you can access your team’s performance data from Engage, including a breakdown of the performance per user along with a summary of the performance across all users with various filtering options. In this article, learn about the benefits and features of the Team Performance API.
Note:
This article offers an introduction to the Social Media Management Team Performance API. For developer information, please visit Social Media Management's API Technical Documentation. Visit our article on Getting Access to Social Media Management APIs for first-time steps.
In this article:
Benefits of the Team Performance API
Social Media Management's Team Performance API is an ideal solution for any department that collects and analyzes performance data for social media management content. Get performance metrics for your entire customer service team, along with each user.
Team Performance API endpoints
There is one endpoint available in the Team Performance API: the Get team performance metrics endpoint.
Get team performance metrics
Running this endpoint will return your team’s performance metrics and filter by date, user, team, network, channel and content type. You can also specify which time zone to apply and whether to factor in business hours or whole day. The data you receive will provide breakdown of the performance per user along with a summary of the performance across all users.
Visit our article on Team Performance Metrics to learn about all the available data.
Accessing technical documentation
For general information about the features of our available APIs, check out our Introduction to APIs section. To view technical documentation for each Social Media Management API, please visit: falconio.docs.apiary.io.