Social Media Management makes it easy for you to access your Social Media Management data via our Application Programming Interfaces (APIs). Through Social Media Management APIs, you can access Listen and Measure metrics, channel and content data, Engage exports, and much more. Accessing data via Social Media Management's APIs allows you to present your data via third-party software such as websites and apps.
In this article, learn how to access to Social Media Management APIs and where to find our official API documentation.
In this article:
Requesting access to Social Media Management's APIs
Please contact your organization's Account Manager to request access. Your Account Manager will provide you with pricing options and help you to determine how API access can help to achieve your goals.
Next, you will receive Social Media Management API terms and conditions from your Account Manager. Once the terms and conditions have been signed, Social Media Management APIs will be enabled for you within the platform. You can then generate an API key by following the steps below.
Tip:
Not sure how to contact your Account Manager? Please reach out to the Support Team for help getting the right contact information.
Generating an API Key
Once APIs have been enabled for your organization, you can follow the steps below to generate an API Key.
Note:
This feature is only available to Social Media Management users with a user role of Admin.
- In the lower-left corner of Social Media Management, click the Manage settings (cog) icon, then select Organization admin.
- In the left-hand Settings sidebar, select Integration marketplace.
- On the following screen, select the API tab and click the + New API Key button at the bottom of the panel. Your new API key will appear in your list of API keys (please note that the API keys and users in the image below have been blurred for privacy).
Note:
Your organization can only have five API keys active at a time. If you have reached your maximum, please delete an old API key before generating a new one.
Accessing technical documentation
Please visit our dedicated portal to find Social Media Management API technical documentation, including all available APIs, terms of use, changelog, and more.
Contacting the Support team
For any questions or issues relating to Social Media Management APIs or the API documentation, please contact the Social Media Management Support team via our dedicated email address: apisocialsupport@brandwatch.com.
For all other queries, please see our article on contacting our Support team.