Getting Access to Social Media Management APIs

Social Media Management makes it easy for you to access your Social Media Management data via our Application Programming Interfaces (APIs). Through Social Media Management APIs, you can access Listen and Measure metrics, channel and content data, Engage exports, and much more. Accessing data via Social Media Management's APIs allows you to present your data via third-party software such as websites and apps.

In this article, find out how to get access to Social Media Management APIs and where to find our official API documentation.


Requesting access to Social Media Management's APIs

Please contact your organization's Account Manager to request access. Your Account Manager will provide you with pricing options and help you to determine how API access can help to achieve your goals.

Next, you will receive Social Media Management API terms and conditions from your Account Manager. Once the terms and conditions have been signed, Social Media Management APIs will be enabled. You can then generate an API Key by following the steps below.

Tip:

Not sure how to contact your Account Manager? Please reach out to the Support Team for help getting the right contact information.


Generating an API Key

Once APIs have been enabled for your organization, you can follow the steps below to generate an API Key.

Note:

This feature is only available to Social Media Management users with a user role of Admin.

  1. In the lower-left corner of Social Media Management, click the Manage settings (cog) icon, then select Organization admin.Screenshot 2023-09-22 at 3.29.26 PM.png
  2. In the left-hand Settings sidebar, select Integrations & API.Screenshot 2023-09-22 at 4.52.48 PM.png
  3. On the following screen, select the API Keys tab.
  4. Click + New API Key. Your new API Key will appear in the list of API Keys as shown below.blobid1.png

Accessing technical documentation

Please visit our dedicated portal to find Social Media Management API technical documentation, including all available APIs, terms of use, changelog, and more.


Contacting the Support team

For any questions or issues relating to Social Media Management APIs or the API documentation, please contact the Social Media Management Support Team via our dedicated email address: apisocialsupport@brandwatch.com.

For all other queries, please see our article on contacting our Support team..


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