Setting up labels in Engage allows your team to categorize conversations and quickly provide context to one another.

With Engage Labels reports, you can evaluate the types of conversations that are trending in Engage by reporting on the labels being used and identify any overlapping topics.

For example, you may be receiving a high number of complaints tied in with a single campaign. The Engage Labels report helps you spot that trend, so you can adjust and optimize your content appropriately.

Creating an Engage Labels Report

1. In Engage, click Report overview in the left-hand navigation sidebar.
2. Click Create Report in the top-right corner of the screen, then under Engage Labels on the following screen, select Choose Report.
3. Select the channels or channel groups you’d like to report on.
4. Edit the name of the report on the right-hand side.
5. Select the date range to report on (note, this can be adjusted in the final report).
6. Click Create report.

Your Engage Labels report will be generated and you will have the option to export the report, schedule the report, change the date range, or edit the report to include or exclude channels.