You're probably already familiar with how quickly your social media inbox can fill up in Engage. With our "Bulk Mark as Read" feature, you can quickly take care of the content that is clogging your Engage feeds. You simply decide the date up to which you’d like to mark your content as read.
Bulk marking messages as read
Marking messages as read in bulk for Engage is performed within your Channel Admin settings in Social Media Management.
Note:
Only users with Admin and Team Lead permissions can access the bulk mark as read feature within Channel Admin. If you are not an Admin user, ask an Admin to assist you with bulk mark as read.
Note:
WhatsApp does not support bulk mark as read, so we recommend to manually mark WhatsApp messages as read in Engage.
- In Social Media Management's left-hand navigation sidebar, select the Settings (cog) icon > Channel admin.
- In your Channels list, click on the desired channel.
- In the pop-up menu, select a date under the Bulk mark as read feature.
- Click Mark as Read.
This process may take a few minutes, but once completed, your channel content will be marked as read up until the date you selected.
Note:
If you are having trouble seeing your feed messages in the bulk mark as read feature, we recommend checking your feed settings in Engage. For example, ensure that your Engage feed setting has the Marked as Read field set to Nobody, and/or the Assigned To field set to Nobody to help you find messages that no one has yet addressed or marked as read.
Note:
There are some cases where due to network errors, content is mistakenly indexed in Engage far later than it is created. If this "false positive" incidence occurs and the content is indexed in Engage more than 14 days after it was created, Engage will automatically mark the content as read to avoid organizations from manually having to mark this content as read and also prevent skewed data in Team Performance reports.