In Engage, you can create feeds to view posts and comments from your owned Threads accounts. In this article, learn how you can interact with Threads content in Engage and how to set up a feed to monitor your mentions.
In this article:
What Threads content can I see in Engage?
From the moment you have successfully connected your Threads channel to Social Media Management, you will be able to view the following content for your owned channels in Engage:
- Your channel’s posts
- Your posts’ comments and comment replies (threaded comments)
- Public posts and comments where your Threads account was @ mentioned
Note:
Please be aware that the following threads content is not currently available to view in Engage due to API limitations:
- Direct messages (DMs)
- Ghost posts
- Comments from private Threads channels
Additionally, while we support posts and mentions, the following post attachments will not show in Engage:
- Location tags
- Polls
- Longer text attachments (As long as a message contains regular text, Engage will show it, but without the attachments.)
Creating a Threads Engage feed
To get started viewing your TikTok content in Engage, you will need to create a new Engage feed. Please follow the steps below to create a new feed specifically for your Threads content.
Note:
If you have any existing connected Threads channels in Social Media Management, we recommend reconnecting them before you set up your Threads feeds in Engage.
- In Engage, click Create Feed in the top-right corner of your Feed overview (or, click Edit on an existing feed).
- Beside On network(s), select the Threads icon.
- Beside Of type(s), select the content type you would like to track (e.g. own posts or mentions).
- If applicable, use the other fields to specify channels, marked as read rules, or assigned users.
- Click Save Feed.
Interacting with Threads content
After you’ve set up your Threads feed, you can interact with your feed content in the following ways:
- Reply
- Mark comment as read/unread
- Label
- Create case
- Change sentiment
- Copy link to a message
- Repost
- Quote
- Mark as spam in Engage
- Mark as priority
- Assign
- Add a note
- Use language detection
- Exports Threads conversations in CSV format
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View Threads content in Engage Label report and Team Performance reports
Note:
Due to API limitations, the following actions are not currently supported for Threads content in Engage
- Like
- Hide/Unhide
- Delete
- Media upload
- Reply to reposts
- View Threads content in the Measure Customer Engagement dashboard template