Viewing Facebook and X (Twitter) Direct Messages in Engage

If fans write direct messages to your X (Twitter) or Facebook Page, you can engage with them in Social Media Management. Private messages are also able to be forwarded to an email address if such requests are handled by a help desk system.

Viewing direct messages

  1. Click Add Feed in the top-right corner of your Feeds overview in Engage.
  2. Select the message type you would like to include in your feed. 
  3. Give your feed a name and click Save.

Messages and comments which appear in more than one feed will automatically be updated in all other feeds once they are handled in one feed.

To enable private messages on your Facebook Page, select Page Settings, then under Messages enable the Private Message checkbox.

Was this article helpful?
0 out of 0 found this helpful
Brandwatch Academy

The Brandwatch Academy is here

Access on-demand courses on the Brandwatch product suite, plus live events to enrich your knowledge.